Frequently asked question
New to Känguru Logistik?
Wir haben eine Liste mit Fragen & Antworten erstellt, die uns häufig gefragt werden.
Do you offer free surveys?
Of course we offer surveys. You can book one as video chat or on site. Surveys are non-binding and completely free of charge.
How can I book a moving?
Simply contact us via phone, email, WhatsApp or make use of our call-back service.
Are there additional services I can book to make my movings more comfortable?
- Packing solution
- Assembly solution
- Renting a moving lift
- Provision of packing materials
- Decluttering / Disposal
- House and office clearance
- Temporary & long-term storage solution
- Booking and mounting No Stopping signs
How can I obtain packing materials from you?
We will deliver you packing materials to your address to a desired date. If you have rented our packing materials we will collect them after your moving. You only pay what you actually used.
When will the No Stopping sign be mounted?
The signs will be mounted 72 hours prior to their validity if you booked that option.
Do you offer international movings?
Yes. We offer movings throughout Europe. If you need to move outside of the EU-zone don't worry. Simply contact us and we will find a solution.
Are "Kängurus" able to assemble furniture?
Our "Kängurus" can! We professionally disassemble and reassemble your furniture wherever you need it.
Do you still have capacity for my moving?
Our capacity differs from seasons to season. As far as there is now information stated on our website you may book your moving with us.
Can I book your service as a small household?
Any household is welcome!
Small households will be treated carefully and professionally just like any bigger household.
Do you offer senior moves?
Of course we carry out moves for seniors!
We will pack and label every box for you so that you don't have to worry about your belongings during the moving.
Empathy is included with every "Känguru".
Do you offer decluttering, disposal and house clearance?
House & office clearances, declutterings are no problem at all.
Beside that we also dispose all unnecessary clutter for you.
Something went wrong during your move?
Please send us an e-mail with photos and a detailed description of what happened.
Is there a lead time?
Usually we require 2-3 weeks to coordinate our "Kängurus".
Nevertheless we offer last-minute movings too
Please don't hesitate asking - it doesn't hurt to ask at all.